Juanita and her advisory consultancy RX Group support several social enterprises and not-for-profits for whom time is freely given. Please ask us about discounted rates if you are in a similar situation. We love to help when we can.

Visit Topics <link> for an up to date selection of keynote speaking topics. Juanita is sought after for conference and leadership keynote speaking events on Customer insights, Customer Experience (CX), Retail Experience and Insights, Service Experience, Future of Retail, AI in Retail, Digital Customer Experience and more. All keynote presentations are tailored to suit your event theme, audience and market.

Juanita speaks in Australasia, the US, Europe, Asia…worldwide in fact. Based in New Zealand, she regularly travels the globe and often combines overseas speaking opportunities with catching up on what’s new around the world.

The outcome will depend on your brief, but we guarantee Juanita’s presentation content and style will leave your audience smiling and feeling like they have met someone who understands their customers and has provided actionable, realistic insights to put into practice.

Of course! As long as you have customers on planet Earth, Juanita can tailor her keynote content to you. You will have the opportunity to discuss your brief, required outcomes and current business situation with Juanita directly in preparation for the conference or event.

Most often described as warm, witty, straight-talking and insightful, Juanita is high-energy and creates easy connection with audiences. Her passion overflows to create engagement whether workshopping with a Board or speaking to hundreds of conference delegates.

Expect a room full of energised people who leave motivated for action!

Juanita speaks about customer experience as a commercial discipline rather than an ideal.

Unlike customer experience speakers whose knowledge comes from research or consultancy theory, Juanita speaks from more than 30 years as a business leader, managing teams, making trade-offs and being accountable for results.

Grounded in this real-world experience, Juanita remains aspirational and knows what it takes to deliver great experiences when budgets are tight, priorities compete and the pressure is on.

You’ll notice the difference in her keynote speaking content and delivery. Audiences don’t just feel inspired - they leave knowing what to change and why it matters.

Absolutely! Juanita provides workshops tailored to suit your needs, often guiding leadership teams through challenging business scenarios to determine future strategies for success.

See Masterclasses, Workshops and Board Presentations <link> for more details.

From leadership retreats with executive teams to a room full of thousands, Juanita readily adapts her style and content to suit her audience.

Most keynotes are delivered to audiences between 250 and 2000 people.

Keynote speaking is generally 45-55 minutes, with interactive Q&A sessions encouraged.

Fees may vary depending on length of presentation.

In the past two years Juanita has made keynote presentations for Google, Woolworths, Spark, Honda, Estee Lauder, Auckland Museum, Laybuy, Property Council of NZ , Property Council of Australia, iMedia Retail Summit Australia, NZ and Asia, National Online Retail Association, Latam Retail Show.

The list is constantly being updated!

Bookings can be made at any time and we generally advise booking at least 6 months in advance.

Please contact Juanita directly for up to date information on availability, costs and more.

Also known as Retail Safaris, a Retail Study Tour is an educational opportunity for industry professionals to visit flagship, innovative retail concepts and explore the technologies that are driving customer experiences.

Tours are designed to provide actionable insights for improving retail operations and driving customer engagement.

Study tours can be arranged for one organisation, or for general participation. Talk to Juanita to find out more.