A master speaker and storyteller, Juanita draws on intelligence from multiple industries and markets, and applies them to your reality. She targets what matters most and does not shy away from home truths.
Every conference keynote is tailored to your event, your audience and your brief.
Juanita will leave your audiences energised, optimistic and clear about what can be done in your organisation.
Keynote Topics
and Outcomes
Everyone Is
Someone’s Customer
When organisations lose emotional clarity, customer experience becomes reactive and fragmented. This keynote reconnects your teams with the humans who keep your business alive and shows how every role shapes the customer journey.
Align your team behind customer-led decisions with a practical model for customer centricity.
What’s Really Happening
with AI in Retail
This keynote presentation offers a straight-talking guide through the AI frenzy. This is your shortcut to what matters, what is working and where you should focus.
An accessible and thoroughly human take on AI for retailers who want to stay up to date.
Connecting with Customers
When the World Is Going Crazy
How does behaviour change when chaos reigns? What do customers value during uncertainty? And what can you do to cut through and connect?
For leaders navigating disruption and change, you’re invited to come along for this ride and get insights to help you steer a smooth course when there’s a storm around you.
The Art and Science
of Retail
Packed with global innovations, this presentation reinforces why sensory design, creativity and behavioural insight win. Consider your next moves inspired by a curated download of the latest and greatest, resized for your reality.
Explore this speaking topic with Juanita if you are a retailer who wants to reconnect customers with wonder.
The Relentless Rise
of Services and Solutions - NEW
Consumer Value is shifting from products to ecosystems, subscriptions and services. What is driving this upsurge?
Is it a fad or the future for customer engagement?
This customer focused conference keynote is ideal for future focused retailers exploring new revenue streams and future models.
The New Role of Physical Retailing a Connected Commerce World
The primary purpose of the physical footprint has shifted for many of the world’s leading brands. Take a discovery dive into experience hubs, brand stages and acquisition engines.
For brands bravely and boldly looking to reinvent their physical footprint, this conference presentation or workshop is a must.
