Juanita Speaks logo with the words 'Juanita' in white and 'Speaks' in red, with a black background.

Keynote Speaker.
Customer Experience Strategist.
Global Retail Thinker.
Straight Talker.

Juanita is one of the world's most energising voices on retail, customer experience and the future of how people shop, connect and stay loyal to brands.

Named by the US National Retailers Federation as a Retail Voice for 2026, Juanita is in the company of 50 global leaders recognised as catalysts for progress and innovation who are shaping the future of retail worldwide.

Expect insights, inspiration, and strategies
you'll actually use.

Image of Juanita Neville Te Rito - blonde hair, wearing a pink floral blazer over a black top, smiling while standing with her hands in her pockets in a plant-filled indoor space.
Juanita Neville Te Rito with blonde hair sitting in a black leather armchair, holding a paper, wearing a white blouse and a patterned skirt with black boots, indoors with beige curtains in the background.

With more than 30 years’ experience working in and alongside Australasia’s marquee brands, Juanita brings deep understanding of customers and commercial clarity to every stage she steps onto.

Her delivery is warm, frequently funny and unapologetically straight-talking.

Your audience is guaranteed laughter, some unvarnished truths and practical insights that can be turned into action.

For a conference speaker who shares thought-provoking substance without jargon and fills the room with genuine connection and motivating energy, invite Juanita to be your keynote presenter or workshop facilitator.

Book now

  • "From the moment she walked in, she had them. Her energy, sense of humour and ‘say it like it is’ approach instantly relaxed everyone. The combination of Juanita’s passion for retail, her energy and enthusiasm, her attention on getting the brief right and her ability to disarm any audience is phenomenal and our attendees are still talking about their ‘take home’s’ from that session today."

    Jess Strange | Chief Customer Officer, Farmlands

  • “The people recognized through Retail Voices act as lighthouses in an era of rapid change. They’re steady, visible and guiding others toward what’s next for retail in the age of AI."

    Jill Dvorak | Senior Vice President of Content, NRF

  • "Juanita was the opening address at our Future of Retail Marketing conference, and set the tone nicely for the day. Juanita’s style is packed with just the right amount of energy and insight to get attendees excited and curious for the day ahead. Her keynote was informative, personable and she demonstrated a thoughtfulness and depth of knowledge. You won’t be disappointed."

    David Nothling-Demme | Editor and Publisher, NZ Marketing Magazine

  • Juanita is one of those rare speakers who brings both substance and spark to the stage. At iMedia Retail Summit New Zealand, she did not just present. She challenged the room, elevated the conversation and left our retail leaders thinking differently. What stood out most was her ability to translate complex transformation themes into practical, commercially grounded insight. The audience response was exceptional. Retailers were still referencing her frameworks and perspectives well after the session, and the post event feedback reinforced just how relevant and energising her contribution was.

    Helena Stylman, Managing Director, Comexposium ANZ & SEA